Help & Support
This website is hosted and managed by MLP on behalf of the Perk Builder Rewards team. You’ll find useful information below, including answers to many common questions.
Eligibility:
Which purchases qualify?
All purchases across Travis Perkins, Benchmarx and Hire, in branch online and on the app. Orders must be placed and delivered during the promotional period between 13th January 2025 and 31st December 2026. Purchases made outside of these dates will not be eligible.
What does Perk Builder give me access to?
Perk Builder gives you access to a variety of rewards that you can redeem for accrued points.
Points:
How many points will I get?
Points will be issued per eligible transaction based on the level of spend. For example, for every £100 spend you will receive 3 points. Each point is worth £1 which can be used to redeem gifts or experiences within the shop.
Points will be rounded to the nearest whole number where applicable.
Please note, points will only be awarded once you've registered for the scheme. You will not receive points on your account from any previous invoiced transactions which were made before the registration date.
How long do I have to use my points?
You have until 26th February 2027 to use your points.
I’ve had points removed incorrectly
You can contact Perk Builder Rewards team managed by MLP who will be able to help. Office opening hours are 9am to 5.30pm Monday to Friday excluding Public and Bank Holidays.
Your Account:
My activation link isn’t working
You can contact the Perk Builder Rewards team managed by MLP who will be able to help. Office opening hours are 9am to 5.30pm Monday to Friday excluding Public and Bank Holidays.
My details don't match when registering
Please double check what you have entered and contact Travis Perkins Customer Services: 0330 123 3846 or email them at customerservice@travisperkins.co.uk(Link opens in a new tab).
Lines are open: 8am – 5pm Monday to Friday
Saturday: Closed.
Sunday: Closed.
My account is locked
Your account will be locked for 30 minutes after this time it will auto unlock. If you are still experiencing issues after this time, please contact Perk Builder Rewards team managed by MLP. Office opening hours are 9am to 5.30pm Monday to Friday excluding Public and Bank Holidays.
I have forgotten my password
Please use the forgotten password functionality on the site. If you are still experiencing issues after following this process, please contact Perk Builder Rewards team managed by MLP. Office opening hours are 9am to 5.30pm Monday to Friday excluding Public and Bank Holidays.
How do I enter the prize draw?
Once 15, 75 and 300 points have been reached the participant will be automatically entered into a prize draw between 13th January 2025 and 31st December 2025. Each prize draw will be subject to its own terms and conditions which will be outlined to the Participant at entry. You can opt out of these prize draws at any time.
• 15 points prize terms and conditions(Link opens in a new tab)
• 75 points prize terms and conditions(Link opens in a new tab)
• 300 points prize terms and conditions(Link opens in a new tab)
Can I withdraw from the prize draw?
Yes, your email will contain and opt out link. If you cannot locate your email and wish to opt out, please contact Perk Builder Rewards team managed by MLP. Office opening hours are 9am to 5.30pm Monday to Friday excluding Public and Bank Holidays.
Rewards:
How and when do I get my reward?
Once you have checked out your reward, online rewards are ready within 14 working days and physical rewards are delivered within 28 days.
You can check the status of your gift in the ‘My Account’ section of the site. Here, you will be able to see the status of each reward you have selected under the ‘My Rewards’ header.
How long is my e-Gift Card valid for?
This information is dependant on the reward you have chosen. Full details on how long you have to use your reward with each supplier will be detailed alongside your e-code.
Can I switch my reward after choosing it?
Once you have checked out your chosen reward you cannot change it. However, if you change your mind and wish to select a different reward before checkout, you can do this by editing your basket.
Other:
I have a question about my Travis Perkins account/purchase
Please contact Travis Perkins Customer Services directly on 0330 123 3846 or email them at customerservice@travisperkins.co.uk(Link opens in a new tab). Lines are open: 8am – 5pm Monday to Friday. Saturday: Closed. Sunday: Closed.
Who can I contact if I have further questions??
If you have a question that is not listed here, contact Perk Builder Rewards team managed by MLP who will be able to help. Office opening hours are 9am to 5.30pm Monday to Friday excluding Public and Bank Holidays.
If you have any questions which haven't been answered above, then please contact us using the form on this page.
Alternatively, please call 01565 656 722. Lines are open Monday to Friday 9am to 5.30pm. Excluding Public and Bank Holidays.
If your query relates to a Travis Perkins purchase, please contact them directly on 0330 123 3846 or email them at customerservice@travisperkins.co.uk(Link opens in a new tab).
Lines are open: 8am – 5pm Monday to Friday
Saturday: Closed
Sunday: Closed